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Refund Policy

Lift Tickets:

Refunds will not be provided for unused or expired lift tickets. Lift tickets are not transferable to another ski season or between users. Refunds may be considered for special circumstances, subject to approval. Follow the steps found under “Requesting a Refund” below.

Unused lift tickets may be exchanged for use on another day within the same operating season. If there is a difference between the purchase price and the daily full price ticket, the difference will be charged.

Requesting a Refund on Lift Tickets:

To request a refund please contact Marmot Basin’s Guest Services department by email at

Please ensure to include your first & last name, the date(s) of the ticket purchase, phone number, and the reason for the refund request.

Please note, refund requests must be submitted in writing. The request will be reviewed by Marmot Basin’s Guest Services team for approval. A submitted request does not guarantee a refund will be granted. In lieu of a refund a Snow Voucher may be granted.

Refund requests may take up to 20 business days to be completed. *

*This time may vary during peak periods (Christmas, Spring Break, Family Day)

Lost/ Misplaced Tickets:

Marmot Basin is not responsible for replacing lost or misplaced lift tickets. If your ticket is lost/misplaced on the mountain or otherwise Marmot Basin is not required to issue a replacement pass without proof of purchase (receipt) from Marmot Basin.

Passes Purchased from 3rd Parties:

Marmot Basin is not responsible for the replacement of unused, lost, misplaced, forgotten, or damaged lift passes purchased through a 3rd party seller under any circumstances. Refunds, exchanges, and other issues with lift tickets purchased via a 3rd party seller must be resolved with the 3rd party point of purchase. Any decisions made by the 3rd party seller regarding refunds, exchanges, and otherwise are at the discretion of the 3rd party seller and are final.